Cancellation

We understand that sometimes things don't always go according to plan, so we have made this Cancellation Policy for you!

CANCELLATION POLICY:

Customers are allowed to make changes to orders placed within 12 hours of making their purchases. We do not accept changes to orders outside the 12 hours window because our orders are automatically sent to our fulfillment and logistics department for processing the next morning.

Buyers are not allowed to cancel their purchases after their orders are shipped.

If you made a mistake with your order details or shipping address,. Please CONTACT US at shop@ cozycharmy.com and we will gladly assist you if the order has not yet been shipped.